- Published: Friday, 29 July 2016 01:40
- Written by Jake Rheude
Product delivery is the lifeblood of a strong e-commerce business because it’s the only way to get your goods into the hands of your customers. Picking the right fulfillment provider to ensure that deliveries are successful and on-time can be a nerve-wracking ordeal if you don’t know the right questions to ask up front.
Here are six different things you might want to consider when choosing the right partner to store, pack and ship your goods.
Accurate inventory levels, order receipt and verification, and order processing should all be in the guarantee beyond the traditional promise of on-time shipping. Most fulfillment companies will make these promises, so it’s best to look at how they plan to deliver. That can be the latest tech, simple integration with your e-commerce store, and information on their fleet or partners.
Another smart point of comparison is how failures are handled. Your customers will want to be compensated when something is late or missing. But, those problems harm your reputation, so you should be compensated too. Look for a fee payment that goes to you if an incorrect shipment is sent out; this fee should offset your shipment costs so that all of the work is done at the cost of the fulfillment provider.
Established Relationships and Customer Satisfactions
Ask any potential fulfillment provider for references and reach out. These conversations are required because they will know how well the fulfillment company protects their brand. As an e-commerce business, your customers will only see your face. They’ll never know who is really packaging, preparing and delivering the product. You will be the company who receives the accolades or the hatred when a product isn’t delivered properly or when packaging is beautiful.
High-quality fulfillment providers will work with you to ensure that you are always delivering a great customer experience. This collaboration starts with verifying your inventory levels to meet demands and moves through the entire process down to the final delivery.